NEW 444 PACKAGE CHANGE IVR FLOW

By : Faiz Rasool

On : 6:58 AM

In : Packages Change, Ufone Info

0 comments

This MIB is issued to communicate new 444 package change IVR flow.

Offer:

From 21^st November 2012, following changes are being made to the 444 package IVR Flow

Details / Conditions:

1. Upon dialing 444, customers will get packages in the following order:
   
   
   
   1. Uwon
   
   
   2. Uth Non Stop Offer
   
   
   3. 30 Second Package (63 Paisas)
   
   
   4. Ufone Basic
   
   
   5. Ladys Package
   
   
   6. Uwon Super Call Offer


2. When initial package is the same as destination package, the destination package will be replaced by Uwon Super Call Offer
   
   
   
   1. For example, if customer dials 444 from Uwon package, option (i) will be for Uwon Super Call Offer and there will be no option (vi)
   
   
   2. Similarly, if customer dials 444 from Ufone Basic Package, option (iii) will be for Uwon Super Call Offer and there will be no option (vi)
   
   
   3. All other options will remain the same


3. The below grid provides an illustration

Initial Package/Key	1	2	3	4	5	6
Uwon	Uwon Super Call Offer	Uth Non-Stop Offer	30 Second Package (63p)	Ufone Basic	Ladys Package
Uth Non-Stop Offer	Uwon	Uwon Super Call Offer	30 Second Package (63p)	Ufone Basic	Ladys Package
30 Second Package (63p)	Uwon	Uth Non-Stop Offer	Uwon Super Call Offer	Ufone Basic	Ladys Package
Ufone Basic	Uwon	Uth Non-Stop Offer	30 Second Package (63p)	Uwon Super Call Offer	Ladys Package
Ladys Package	Uwon	Uth Non-Stop Offer	30 Second Package (63p)	Ufone Basic	Uwon Super Call Offer
Uwon Super Call Offer	Uwon	Uth Non-Stop Offer	30 Second Package (63p)	Ufone Basic	Ladys Package
Other Packages	Uwon	Uth Non-Stop Offer	30 Second Package (63p)	Ufone Basic	Ladys Package	Uwon Super Call Offer